Refund policy

We understand that sometimes what you ordered online isn’t quite right. That’s why we provide you with the peace of mind to be able to exchange, credit (via gift card) or refund a fully priced item up to 30 days after receiving your ​order. 

If you decide that you need to exchange, credit or refund an item please let us know at customerservice@teamstryda.au  within 30 days of receiving the order, providing your reasons or exchange requirements. Orders must be received by the Stryda warehouse (address below) no later than 48 hours after your order has been dispatched. Any returns that arrive after this time will not be accepted. 

  

EXCHANGES, CREDITS OR REFUNDS: 
 

Please email customerservice@teamstryda.au   within 30 days of receiving your order, providing the reasons for your refund/credit request or exchange requirements: 

  • Ensure all products are in original condition and have not been opened, 
  • Ensure all products have the original packaging and labels attached and packaging is in good condition, and 
  • Enclose the original receipts and returns number, as advised by Stryda following receipt of your “returns email.” 

Return products via Australia Post (Australian and New Zealand) and DHL Express (for other international ​​​​orders) with tracking to STRYDA RETURNS. Customers are responsible for return shipping charges, and we are not liable for any returned products that are lost in the post. 

  

RETURNS ON S​​​​ALE PRODUCTS 

As sale products are heavily discounted, please note that we cannot offer refunds, credits or exchanges on any sale products, unless the item is faulty. Please choose carefully when making a purchase of sale products. 
 
 

FAULTY PRODUCTS 

We thoroughly check all goods prior to delivery and pride ourselves on the excellent quality of our beer and related beverage products. However, in the unlikely case your item is faulty, we will replace the item for you, or if in the case that this is not possible, you may choose another item. If there is no suitable replacement item, we can offer you a refund. You will be reimbursed for return shipping charges for faulty products on the provision ​​of photos showing the fault and where Stryda accepts that the fault is covered by this refund policy.  
 
 

STOCK AVAILABILITY 

Whilst we endeavour to keep our stock levels up to date, there is a possibility the product you have ordered may recently be out of stock. In this unlikely event, we will do our best to find you a replacement or else refund you.  
 
 

PLEASE NOTE: 

We do not accept liability for shipping loss or damage of returned goods. 

Shipping and handling charges are not refunded unless the original product is incorrect (mistake of warehouse) or faulty. 

Refunds may take up to 7-10 business days after the order is returned to our warehouse. We will send you an email to advise that the refund has been processed.